“The most successful AI use cases are not replacing tellers or advisors. They’re eliminating friction. By automating data cleansing, document review and routine workflows, AI removes the administrative noise that prevents employees from spending time with customers. In other words, AI works best when it clears space for listening, problem-solving and relationship-building—the very things that…
$370 Billion Profit Potential for Retail Banks via AI by 2030
“The AI-First Bank: What It Looks Like AI-first banks will redefine what market-leading banks can do. The BCG report highlights six characteristics that will define an AI-first bank: Read more >>
KeyBank’s AI Call Revolution: 97% Cost Slash Reshapes Banking Service
“KeyBank, the Cleveland-based regional powerhouse with nearly $190 billion in assets, has unleashed conversational AI on its call centers, delivering a staggering 97% reduction in per-call costs. CEO Christopher Gorman revealed during the bank’s Q4 2025 earnings call that AI-handled interactions now cost about 35 cents each, compared to $9 for human agents—a 36-fold efficiency…
How Trigger Marketing Is Eating Traditional Bank Campaigns Alive
“For decades, bank marketing followed a predictable rhythm: quarterly campaigns, seasonal promotions, product pushes timed to the institution’s calendar. Response rates hovered in the low single digits. However, trigger-based marketing is gaining traction with significant results in the banking industry. Vericast, for instance, cites 553% ROMI (Return on Marketing Investment) compared to traditional methods. ‘Batch…
JP Morgan Chase Reclassifies AI Spending as “Core Infrastructure”
“JP Morgan Chase has moved AI spending into its core infrastructure budget, underscoring a shift in how the bank views the technology as it becomes central to day-to-day operations. The world’s largest bank has reclassified AI investment from “discretionary innovation” to “core infrastructure”, placing it alongside data centers, payment systems, and core risk controls. With an annual technology budget…